1. Download the ~sedna log reporter: https://www.dropbox.com/s/x1eejs8x4rh28g0/Sedna_Log_Reporter.dmg?dl=0

     2. Once downloaded - Right click on the application and select Open

                                             
                                                               
     3. The Application will prompt you to enter your username and password.      
  
                    

     4. Click Install helper

     5. The log reporter will run and alert when complete

                   
     
     6. Reply to your support ticket with these files.