Troubleshooting

Files Imported have Zero Duration
Problem: When Importing media files into ~Sedna Presenter, media files are listing in the Inspector Pane as having zero duration  Solu...
Tue, 29 Jul, 2014 at 5:41 PM
Assets have the wrong thumbnail images
How to Re-Generate Thumbnail Images If you have the wrong thumbnail you can easily get an update if you start the playlist or asset in the preview playe...
Fri, 21 Jul, 2017 at 10:05 AM
Setup a Local NTP Time Server
In environments in which machines cannot connect to network time servers it is necessary to setup a Network Time Protocol (NTP) server in order to ensure al...
Fri, 12 May, 2017 at 2:14 PM
Why isn't my player playing audio?
~Sedna Presenter Player audio playback is disabled by default. To Enable Audio Playback: Obtain access to the Player Machine (via Screen Shar...
Mon, 7 Apr, 2014 at 11:37 AM
How do I remove the ~Sedna background?
By default ~Sedna Presenter Player will display the Presenter Logo in the background.  When crossfading media this logo might appear visible beneath...
Tue, 13 May, 2014 at 7:44 PM
How do I find a ~Sedna Player's IP Address
If Bonjour is not available on your network it might be necessary to add it manually to your player via its IP Address or FQDN. Note: It is recommended ...
Fri, 12 May, 2017 at 2:45 PM
How to Reset the Player Data Path
In some circumstances you might need to reset the Player Data Path.  Quit the ~Sedna Player by pressing Command + Q     Click on the Displays ...
Tue, 29 Jul, 2014 at 6:43 PM
How to Enable Remote Login
Remote Login is required for publishing to a ~Sedna Player over the LAN. It is sometimes the case that Remote Login is enabled, however not for the user cur...
Tue, 29 Jul, 2014 at 7:13 PM
Mouse Cursor is Showing
Problem:  The mouse cursor is showing on display(s) External Factors  which contribute to mouse appearing  Applications in Background  If ...
Sat, 17 Jan, 2015 at 4:05 PM
Enabling Exit on Display Change
Certain displays disconnect from the Mac when turned off which can cause issues with ~Sedna Presenter.  ~Sedna starts when the mac is turned on when &...
Sat, 17 Jan, 2015 at 5:34 PM