Troubleshooting

Files Imported have Zero Duration
Problem: When Importing media files into ~Sedna Presenter, media files are listing in the Inspector Pane as having zero duration  Solu...
Tue, 29 Jul, 2014 at 5:41 PM
Assets have the wrong thumbnail images
If the image for a particular asset does not have the correct thumbnail it can be re-generated by deleting the existing thumbnail images.  Thumbnails ge...
Wed, 19 Nov, 2014 at 9:56 AM
Setup a Local NTP Time Server
In environments in which machines cannot connect to network time servers it is necessary to setup a Network Time Protocol (NTP) server in order to ensure al...
Tue, 11 Mar, 2014 at 12:14 PM
Why isn't my player playing audio?
~Sedna Presenter Player audio playback is disabled by default. To Enable Audio Playback: Obtain access to the Player Machine (via Screen Shar...
Mon, 7 Apr, 2014 at 11:37 AM
How do I remove the ~Sedna background?
By default ~Sedna Presenter Player will display the Presenter Logo in the background.  When crossfading media this logo might appear visible beneath...
Tue, 13 May, 2014 at 7:44 PM
How do I find a ~Sedna Player's IP Address
If Bonjour is not available on your network it might be necessary to add it manually your player via its IP Address or FQDN. Note: It is recommended...
Tue, 29 Jul, 2014 at 6:31 PM
How to Reset the Player Data Path
In some circumstances you might need to reset the Player Data Path.  Quit the ~Sedna Player by pressing Command + Q     Click on the Displays ...
Tue, 29 Jul, 2014 at 6:43 PM
How to Enable Remote Login
Remote Login is required for publishing to a ~Sedna Player over the LAN. It is sometimes the case that Remote Login is enabled, however not for the user cur...
Tue, 29 Jul, 2014 at 7:13 PM
Mouse Cursor is Showing
Problem:  The mouse cursor is showing on display(s) External Factors  which contribute to mouse appearing  Applications in Background  If ...
Sat, 17 Jan, 2015 at 4:05 PM
Enabling Exit on Display Change
Certain displays disconnect from the Mac when turned off which can cause issues with ~Sedna Presenter.  ~Sedna starts when the mac is turned on when &...
Sat, 17 Jan, 2015 at 5:34 PM